Cancellation Policy

At Dixonrichard, we take pride in crafting high-quality hoodies with care and efficiency. We understand that sometimes plans change, and you may need to cancel your order. Below, you’ll find all the details regarding our cancellation policy to ensure a smooth experience.

1. Order Cancellation Eligibility

We allow order cancellations within 12 hours of purchase. Due to our fast production process, cancellations after this timeframe are not possible.

If your request is made within 12 hours, we will cancel the order and issue a full refund.

If more than 12 hours have passed, your order may already be in production or shipped, and cancellation will no longer be available.

2. How to Cancel Your Order

To request a cancellation, please follow these steps:

Provide your order number and reason for cancellation in the email.

If your request meets our cancellation criteria, we will process it and confirm via email.

Please note: We process orders quickly, so it’s crucial to request cancellations as soon as possible.

3. Cancellation Fees

We don't charge any fees if you cancel in time frame.

4. Orders That Cannot Be Canceled

Unfortunately, we are unable to cancel orders under the following circumstances:

The cancellation request is made more than 12 hours after purchase.

The order has already been processed, customized, or shipped.

The item is part of a final sale or limited edition collection (if applicable).

If you are no longer interested in your purchase, please refer to our Return & Refund Policy for alternative options.

5. Refund Processing

If your order is successfully canceled, your refund will be issued to the original payment method (PayPal).

Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.

You will receive an email confirmation once the refund has been processed.

6. Need Assistance?

For any inquiries regarding order cancellations, feel free to reach out to our customer support team:

Email: support@dixonrichard.com

At Dixonrichard, we value your support and strive to provide a seamless shopping experience. Thank you for choosing us for your premium hoodie needs!